We use cookies and similar technologies to make Chillsoft.io work, to understand how you use it, and to improve your experience. This policy explains exactly what cookies we set, why we set them, and how you can control them — including setting granular preferences below.
We use cookies for the following purposes. Only essential cookies are set without your consent — all others require your explicit acceptance through our cookie preference centre.
To make the website work correctly — maintaining sessions, remembering your theme preference (light/dark mode), and ensuring secure browsing.
To understand how visitors interact with our website — which pages are most popular, where users come from, how long they stay, and where they leave. This helps us improve the site. Analytics data is aggregated and anonymous.
To power our Tawk.to live chat widget so our support team can help you in real time. The chat widget sets cookies to maintain your chat session and history.
With your consent, to serve relevant Chillsoft advertising on third-party platforms (LinkedIn, Google) and to track the effectiveness of our marketing campaigns.
To protect our website and users from fraud, bot attacks, and malicious activity. Security cookies help us detect and prevent suspicious behaviour.
To record and honour your cookie preferences. When you make a choice in our cookie banner or preference centre, we store that choice in a cookie so we can respect it on future visits.
These cookies are strictly necessary for the website to function and cannot be switched off. They do not collect personally identifiable information and are exempt from consent requirements under the GDPR ePrivacy Directive.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
cs-theme | Stores your light/dark mode preference so it persists across page visits | 1 year | First-party, persistent |
cs-cookies | Records your cookie consent choice (accepted/declined) to avoid re-showing the banner | 1 year | First-party, persistent |
cs-session | Maintains your browsing session for security and navigation continuity | Session (browser close) | First-party, session |
__cf_bm | Cloudflare bot management — identifies and challenges automated traffic to protect the website | 30 minutes | Third-party (Cloudflare) |
cf_clearance | Cloudflare security challenge clearance token — confirms the user passed a security check | 1 day | Third-party (Cloudflare) |
XSRF-TOKEN | Cross-site request forgery protection for form submissions | Session | First-party, session |
Functional cookies enable enhanced features and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. Consent is required.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
TawkConnectionTime | Tawk.to live chat — tracks connection time to maintain chat session quality | Session | Third-party (Tawk.to) |
twk_idm_key | Tawk.to — identifies returning chat users to restore chat history across sessions | 6 months | Third-party (Tawk.to) |
twk_uuid_* | Tawk.to — unique visitor identifier for the chat widget | 6 months | Third-party (Tawk.to) |
cs-pref-lang | Stores your language preference if multiple content languages are available | 1 year | First-party, persistent |
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All analytics data is aggregated and anonymised — we cannot identify you individually from this data. Consent is required.
Where we use analytics tools, we configure them with IP anonymisation enabled, data processing agreements in place, and data retention minimised. We do not use analytics to build personal profiles or for advertising targeting.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
_ga | Google Analytics — distinguishes unique visitors using a randomly generated ID. IP anonymisation enabled. | 2 years | Third-party (Google, if enabled) |
_ga_* | Google Analytics 4 — stores session state and measurement configuration | 2 years | Third-party (Google, if enabled) |
_gid | Google Analytics — distinguishes users across a 24-hour window | 24 hours | Third-party (Google, if enabled) |
cs-perf | Internal performance tracking — anonymous page load times and error tracking to improve site speed | 30 days | First-party, persistent |
Marketing cookies are used to track visitors across websites with the intent of displaying relevant, engaging advertisements. These are set with your explicit consent only and are never used to process sensitive personal data. Consent is required.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
li_fat_id | LinkedIn Insight Tag — tracks conversions and enables Matched Audiences for LinkedIn advertising | 30 days | Third-party (LinkedIn, if enabled) |
UserMatchHistory | LinkedIn — used for retargeting and syncing IDs with LinkedIn's ad system | 30 days | Third-party (LinkedIn, if enabled) |
_gcl_au | Google Ads — conversion tracking to measure ad effectiveness | 90 days | Third-party (Google, if enabled) |
_fbp | Meta/Facebook Pixel — tracks visits to enable custom audiences and conversion measurement | 90 days | Third-party (Meta, if enabled) |
Marketing cookies from LinkedIn, Google, and Meta may only be active if you have accepted this category in our preference centre. If you have declined, these pixels are not loaded. We review our marketing vendor list quarterly and update this policy accordingly.
| Provider | Purpose | Their Privacy Policy |
|---|---|---|
| Cloudflare | Web Application Firewall, DDoS protection, bot management | cloudflare.com/privacypolicy |
| Tawk.to | Live chat support widget | tawk.to/privacy-policy |
| Google Analytics | Website analytics (if consent given) | policies.google.com/privacy |
| Google Ads | Conversion tracking (if consent given) | policies.google.com/privacy |
| Insight Tag, remarketing (if consent given) | linkedin.com/legal/privacy-policy | |
| Meta / Facebook | Pixel, custom audiences (if consent given) | facebook.com/policy.php |
You can control and manage cookies in several ways:
Use the interactive preference centre in Section 10 to enable or disable each cookie category individually. Your choices are saved immediately and respected on all future visits.
Most browsers allow you to refuse cookies or delete existing ones via settings. However, disabling all cookies will affect website functionality. Visit your browser's help section for instructions.
Google Analytics: tools.google.com/dlpage/gaoptout. LinkedIn: Manage via LinkedIn Ad Settings. Meta: Facebook Off-Facebook Activity. Your Online Choices: youronlinechoices.eu
Email reachus@chillsoft.in to request deletion of any data collected through cookies on our website, or to ask questions about our cookie practices.
Manage your cookie preferences below. Essential cookies cannot be disabled as they are required for the website to function. All other categories require your consent and are off by default.
Some browsers support a "Do Not Track" (DNT) signal that indicates you do not wish to be tracked across websites. Currently, there is no uniform standard for how websites should respond to DNT signals, and the technology is not widely recognised under GDPR (which instead relies on consent). We recommend using our Preference Centre above to manage your cookie choices explicitly rather than relying on DNT alone.
We may update this Cookie Policy periodically to reflect changes in technology, legislation, or our cookie practices. We will update the "Last Updated" date at the top of this page. For material changes, we will re-display the cookie consent banner to allow you to review and update your preferences. We recommend checking this page periodically.
Email: reachus@chillsoft.in (subject: "Cookie Policy Query")
Phone (India): +91 9600 122 973 | Phone (US): +1 (408) 401-6054
Postal: Chillsoft Private Limited, No. 82 (116), Velachery Main Road, Saidapet, Chennai — 600015, Tamil Nadu, India
Related Policies: Privacy Policy · GDPR Compliance
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